Case Study: Integrated Computer Systems Support boosts revenue with ConnectWise

Integrated Computer Systems Support adds $93,000 in 5 months with ConnectWise

Integrated Computer Systems Support Inc. (ICS) faced challenges with outdated business management and remote monitoring software. Their old platform, Clientele, lacked reporting and made time entry inefficient, while their previous RMM solution was too costly. This hindered visibility and growth for the IT service provider.

The solution was implementing ConnectWise Automate for RMM and then ConnectWise PSA for business management. This streamlined workflows and captured all service time automatically. As a result, ICS increased its time and material revenue by over $93,000 in just five months, covering their software commitment cost in three months and setting the stage for significant yearly growth.