Case Study: IntegraONE scales to 6,000 endpoints and cuts ticket noise with ConnectWise Asio

IntegraONE reduces ticket noise by up to 80% with ConnectWise

IntegraONE, an IT service provider, faced challenges scaling its operations efficiently after rapid growth increased its endpoints from a few hundred to over 6,000. Their fragmented technology stack created inefficiencies, manual processes led to errors, and engineers were overwhelmed by excessive alert noise. To address this, they turned to vendor ConnectWise and its Asio platform, specifically the ConnectWise RMM solution.

By implementing ConnectWise Asio, IntegraONE leveraged automation and intelligent alert customization to streamline workflows. The solution integrated ticketing and remote access, enabling faster response times. The results were significant: engineers saved 3-4 hours per week, ticket noise was reduced by up to 80%, and automated patch management ensured security and compliance across all endpoints, allowing the company to scale effectively without sacrificing service quality.

IntegraONE