Case Study: Integrated Computer Support Inc achieves a $93,000+ T&M revenue increase in 5 months with ConnectWise Automate & ConnectWise Manage

How One Company Made an Additional $93,000 in 5 Months

Integrated Computer Systems Support, Inc. (ICS) is a 15-person Washington-based IT services firm that grew from a spare-bedroom operation into a fast-growing MSP offering IT, ERP, and financial services. Their growth was hampered by an antiquated business management system (Clientele) that couldn’t consolidate tickets, offered no reporting or data visibility, and forced staff to spend twice as long on time entries as on actual work, causing missed billing and operational blind spots.

ICS implemented ConnectWise Automate, ConnectWise Manage, and ConnectWise Control to automate ticketing, capture time accurately, and integrate remote monitoring with business management. Within five months Manage helped ICS increase time-and-materials revenue by $93,310, pay off a four-year commitment in three months, improve accountability and reporting, and position the company for projected 27.5% year-over-year growth.

Integrated Computer Support Inc

Chris Faist

Director of Networking