Case Study: Mirus IT increases profits and operational efficiency with ConnectWise

How Mirus IT improved profits, customer support, and overall organisational operations through integrations in the ConnectWise platform

Mirus IT, an award-winning UK MSP based in Milton Keynes, had spent 12 years using RMM and PSA tools that lacked integration, making financial reporting, ticketing, quoting and time capture slow and error-prone. These limitations hindered operational visibility and profitability despite a growing customer base.

By deploying the ConnectWise suite (Manage, Automate, Sell, Campaign and Unite) and integrating third‑party tools, Mirus IT automated workflows from quoting to service delivery, improved patching and remote management, and simplified onboarding. The result: streamlined back‑end processes, better customer experiences, higher margins and scaleability—including a 10% increase in same‑day fixes and a 25‑minute reduction in resolution time—while capturing more revenue and saving staff time.

Mirus IT

Paul Tomlinson

Managing Partner