Case Study: Syrex achieves streamlined operations and 20–30% more recovered billing with ConnectWise

How ConnectWise Solutions Brought Order to One MSP’s Chaotic Management System

Syrex, an ICT and ISP provider in South Africa supporting 50 products and 100+ employees, was struggling with fragmented operations across nine different platforms. Important details were being lost, invoices dropped, and staff were overwhelmed—prompting Sales Director Ralph Berndt to look for a centralised solution.

By implementing ConnectWise Manage and ConnectWise Automate, Syrex reduced its systems from nine to four, automated invoicing, and gained accurate time tracking and ticket management. The result: faster ticket turnaround, sharply fewer client complaints, a 20–30% recovery in billing that had been lost, clearer forecasting and cost visibility, and the capacity to support many more clients per staff member.

Syrex

Ralph Berndt

Sales Director