Case Study: Eyetech Ltd. achieves faster cash flow and reduced downtime with ConnectWise

Eyetech Ltd cuts invoicing delays from 6 months to faster cash flow with ConnectWise

Eyetech Ltd, a Malta-based IT services company, faced significant challenges with a manual, paper-based administrative system. This inefficient process for time tracking and billing led to confusion, decreased productivity, and severe cash flow delays, with invoices sometimes taking up to six months to issue. The vendor, ConnectWise, provided a solution using its ConnectWise Manage and ConnectWise Automate products to address these operational hurdles.

By implementing ConnectWise, Eyetech digitized its timesheets and automated customer reports, which streamlined billing and put key data at employees' fingertips. The results included timely cash flow with no invoicing backlog and the ability to communicate seamlessly with customers. This transformation allowed Eyetech to transition from a break/fix service model to a more valuable managed service provider, with ConnectWise directly enabling improved productivity and revenue.

Eyetech Ltd