Case Study: a European-based MSP improves margins and EBITDA with ConnectWise Service Leadership

European-based MSP grows revenue 25% with ConnectWise

A European-based MSP faced the challenge of achieving greater business maturity by balancing its expenses, gross margin, and revenue. For nearly a decade, the company struggled with its operations and lacked a clear path to profitability. To address this, they partnered with ConnectWise and began using the Service Leadership Index (S-L Index) to gain a comprehensive overview of their financial performance.

Using the ConnectWise S-L Index tools, the MSP gained detailed financial insights that illuminated challenges across its entire business. This allowed them to shift focus from mere revenue growth to improving profitability. As a result, the company achieved a 25% year-over-year revenue growth and, in some cases, reached an adjusted EBITDA of roughly 33%, giving them a significant competitive advantage through improved financial resilience.

European-based MSP