Case Study: DS Tech achieves higher efficiency and growth with ConnectWise

DS Tech doubles EBITDA in a year with ConnectWise

DS Tech, a managed service provider, faced challenges with excessive ticket noise and inefficient RMM platform management, which prevented them from focusing on higher-value customer work. To help its customers achieve better uptime and meet key business objectives, DS Tech sought a solution from ConnectWise to improve technician efficiency and add 24/7 NOC support.

By implementing ConnectWise's suite of products, including ConnectWise RMM and NOC Services, DS Tech received more accurate, actionable alerts and round-the-clock coverage. This solution dramatically reduced open tickets, doubled EBITDA in a single year, and increased revenue by 16 percent. The partnership with ConnectWise enabled DS Tech to provide enterprise-level services at competitive prices, allowing them to win larger, more profitable deals.

DS Tech