Case Study: DS Tech cuts alert noise by 90% with ConnectWise RMM

DS Tech cuts alert noise by 90% with ConnectWise

DS Tech, a managed service provider based in Michigan, faced significant operational challenges with its previous RMM tools, which generated hundreds of daily false alerts and made compliance reporting a time-consuming and complex process. This alert noise drained technician resources and threatened the company's ability to serve its highly regulated client base. They turned to ConnectWise to implement its RMM solution on the Asio platform.

By implementing ConnectWise RMM, DS Tech standardized its processes and leveraged intelligent alerting and automated remediation. This solution reduced alert noise and resulting tickets by 90%, which freed up the equivalent of a full-time engineer. The built-in reporting also provided auditable proof of compliance, strengthening customer trust and positioning the company for future growth.

DS Tech