Case Study: Ctech Consulting Group achieves faster onboarding and zero-downtime migration with ConnectWise RMM

CTECH cuts onboarding time from 2–3 months to 1 week with ConnectWise

Ctech Consulting Group (ctech), a Calgary-based MSP, faced challenges with their legacy system, ConnectWise Automate. Despite its power, the platform's complexity and dated interface led to poor technician adoption, hindering efficiency and slowing service delivery across their operations.

With the help of ConnectWise and their partner Switch Consulting, ctech migrated to ConnectWise RMM. The solution delivered a modern, integrated platform that technicians embraced. The results were significant: technician onboarding time dropped from months to just one week, offline incidents were reduced by over 50%, and the entire migration was completed with zero client downtime, maintaining 100% uptime.

Ctech Consulting Group (ctech)