Case Study: Complete IT increases margins and delivers proactive cybersecurity with ConnectWise Identify

Complete IT increases client adoption to two-thirds with ConnectWise

Complete IT, a UK-based managed services provider (MSP), was looking for a profitable and consistent way to offer cybersecurity services to its clients. The challenge was that their existing risk assessments were a drain on resources and only available in premium packages, which risked losing clients to competitors. They turned to vendor ConnectWise and its product, ConnectWise Identify, to address this need.

By implementing ConnectWise Identify, Complete IT gained a cost-effective tool to produce high-value security risk assessments with minimal internal effort. This allowed them to roll the offering into all service bundles, leading to two-thirds of their client base subscribing. The solution provided a revenue-generating security roadmap, opened up significant upselling opportunities, and firmly established Complete IT as a trusted advisor to its clients.

Complete IT