Case Study: Bickford Senior Living boosts IT efficiency with ConnectWise Automate

Bickford Senior Living supports 2,000 employees across 52 locations with ConnectWise

Bickford Senior Living, a senior care provider with 52 locations, faced a significant challenge as its two-person IT team struggled to manually support over 2,000 employees and critical healthcare systems. Their manual processes were consuming valuable time, making it difficult to manage a large number of endpoints and servers while also planning for aggressive growth. The company turned to ConnectWise and its ConnectWise Automate product for a solution.

By implementing ConnectWise Automate, the IT team automated time-consuming tasks like Windows updates, which saved them a substantial amount of time each week. The solution provided real-time monitoring and alerting for critical systems, including medication distribution and resident monitoring hardware. ConnectWise's reliable remote access functionality drastically reduced response and troubleshooting times. As a result, the two-person team efficiently supports all locations and employees, proactively maintains system integrity, and has proven a strong return on investment to the company's owners.

Bickford Senior Living