Case Study: Alcanna improves IT support and PCI compliance with ConnectWise Automate

Alcanna slashes software updates from days to 15 minutes with ConnectWise

Alcanna, a liquor retailer with nearly 300 stores across North America, faced significant IT challenges managing software deployments and maintaining PCI compliance across its vast geographic footprint. Their small IT team, led by Director of IT Infrastructure Steve Schick, lacked visibility into real-time outages and was bogged down by manual processes, damaging the department's reputation. They turned to the vendor ConnectWise and its ConnectWise Automate platform for a solution.

By implementing ConnectWise Automate, Alcanna gained centralized control and automation for tasks like patch management, software deployment, and remote support. ConnectWise enabled updates that once took weeks to be completed in minutes, provided real-time outage visibility, and delivered the reporting needed to pass PCI compliance audits. The results included saving at least 9 technician hours per week, a dramatic drop in reactive service requests, and a transformed IT department that could proactively resolve issues before store staff were aware of them.

Alcanna