ConnectWise
174 Case Studies
A ConnectWise Case Study
Advanced Network Products (ANp), an MSP specializing in IT services and cybersecurity, was facing severe financial struggles with low margins, incorrect pricing, and being overstaffed, bringing the company near bankruptcy. The vendor ConnectWise, through its IT Nation Evolve program and Service Leadership Index benchmarking data, provided the insights and peer guidance needed to understand and address these core business challenges.
By leveraging ConnectWise's data-driven benchmarks and peer community, ANP's leadership was able to implement correct service pricing and optimize staffing. This strategic transformation resulted in a dramatic increase in product and service margins from 3-5% to an impressive 22%, leading to sustainable growth and best-in-class performance.