Case Study: ACE IT Solutions achieves true 24x7 white-glove service with ConnectWise and IT By Design

ACE IT Solutions delivers true 24x7 service with ConnectWise

ACE IT Solutions, a technology solution provider, needed to deliver a true 24x7 white-glove service to its clients but lacked the infrastructure to do so effectively and efficiently. As a longtime partner, they were already using ConnectWise Manage and ConnectWise Automate but sought to enhance their around-the-clock support capabilities.

ConnectWise introduced ACE IT Solutions to their vendor partner, IT By Design, which provided a seamless, integrated 24x7 helpdesk solution. This collaboration, built on the ConnectWise ecosystem, created a more productive and efficient environment for the customer. The result was a robust, true 24x7 service solution that eliminated false positives and wasted time, allowing ACE IT Solutions to fully support their customers and fuel their rapid growth.

ACE IT Solutions