Case Study: Outdoor Cap Company improves shipping competitiveness with ConnectShip

Outdoor Cap Company - Customer Case Study

Outdoor Cap Company, based in Bentonville, Arkansas, was processing approximately 3,100 packages per week across distribution centers in Arkansas, California, and Texas. The company was experiencing latency during direct-to-carrier API calls and had difficulty rate-shopping across multiple systems for small package and LTL carriers, while also needing integration with its Simparel ERP system and in-house API. Outdoor Cap turned to ConnectShip Toolkit to address these issues.

ConnectShip provided an on-premise data source to reduce latency, supported integration with Outdoor Cap’s ERP and order import system, and enabled multi-carrier, multi-modal rate comparison. With ConnectShip, Outdoor Cap was better able to manage orders, compete on pricing, and provide better service to customers, while also adding new carriers more easily; Andrew said the company had resolved issues within 24 hours and that “ConnectShip has enabled us to be competitive in pricing and provide better service to customers.”

Outdoor Cap Company

Andrew

Software Developer