Case Study: Lipigas achieves 1x higher conversion and 60% less operational time with Connectly

How Lipigas used Connectly to increase its conversion rate by 1x while reducing its operational time by 60%

Lipigas, a Chilean energy and retail company, wanted a more engaging way to reach customers and automate its selling process. Its existing SMS and email campaigns had low engagement, and it needed to reduce operational costs, delays, and lost orders, especially after hours. Connectly.ai helped address this with a WhatsApp-based purchasing and communications approach.

Connectly.ai implemented a purchase-on-WhatsApp solution, interactive automated campaigns, and AI-enabled NLP to improve customer interactions and streamline order handling. As a result, Lipigas doubled its conversion rate, increased open rates by 5x, and cut average order-placing time by 60%, while improving 24/7 availability and support efficiency.

Lipligas