Case Study: Fesworld connects Dynamics 365, SAP and Gmail with Connect Bridge

Getting Microsoft Dynamics 365 Sales and Customer Service, Sap and Gmail to Work Together Connect Bridge Enables a Unique Integration Solution in Mexico

Fesworld, a Microsoft-focused business software solutions provider with over 20 years of experience, faced a challenge for their customer, a leading auto dealership in Mexico. They needed to create a unique integration between Microsoft Dynamics 365, SAP, and Gmail that went beyond standard capabilities, particularly to sync calendar and message data for over 500 users. They turned to the vendor, Connecting Software, and its Connect Bridge integration platform to solve this problem.

Connecting Software implemented Connect Bridge to seamlessly link Dynamics 365 Sales, Dynamics 365 Customer Service, SAP, and Gmail. This solution provided the end customer with a comprehensive system for managing test drives, sales follow-ups, and repair scheduling, centralizing all information and improving user adoption. The reliable integration has been a critical part of the customer's day-to-day operations for two years, successfully meeting all their specific requirements.

Fesworld

Enrique Lechuga

Director of Customer Service and Marketing