Case Study: Le PAL achieves frictionless self-serve guest check-in with Connect&GO

How Le PAL Transformed Guest Check-In with Self Serve

Le PAL, a historic theme and wildlife park in France, faced the challenge of modernizing its outdated and frequently broken self-service kiosks, which were creating a frustrating first impression for guests. To bring its entry experience into the modern era, the park partnered with vendor Connect&GO to implement new, reliable, and autonomous self-serve kiosk technology.

The solution implemented by Connect&GO provided intuitive kiosks that allowed guests to purchase tickets and enter the park autonomously. This transformation resulted in 20% of all ticket sales being processed through the kiosks during peak season without reducing the average basket size. The new system required minimal maintenance, freed staff to focus on guest interaction instead of troubleshooting, and created a zero-friction entry experience for visitors.

Le PAL