Case Study: Maplehurst Correctional Complex achieves faster visitor processing and fewer denied visits with ConnectedSign digital signage

Maplehurst Correctional Complex - Customer Case Study

Maplehurst Correctional Complex in Ontario needed a more effective way to communicate visitor rules and expectations in its busy lobby after printed signs were routinely ignored, creating delays, conflict and denied visits. ConnectedSign was brought in to provide a hosted digital signage solution to replace the static signage and capture visitors’ attention.

ConnectedSign implemented a system of digital billboards and kiosks, supplying the hardware and software through a hosted package, developing concise graphic content with the facility, and providing training to keep messages current. The ConnectedSign deployment sped up visitor lines, reduced requests for rule clarifications, decreased the number of denied visits, and noticeably lowered visitor frustration.

Maplehurst Correctional Complex