Case Study: Carolina West Wireless boosts customer engagement and streamlines phone sales with ConnectedSign digital signage and interactive kiosks

Carolina West Wireless - Customer Case Study

Carolina West Wireless, a regional mobile and data services provider headquartered in Wilkesboro, North Carolina, needed an in-store digital signage and interactive kiosk to act as a self‑service helper while sales associates assisted other customers. They engaged ConnectedSign to deliver a clean, easy-to-navigate digital signage and interactive kiosk solution that would inform shoppers about phones and plans and support staff in comparing options.

ConnectedSign built a large interactive screen and tablet interfaces with multi-step navigation (by phone type and brand), a live-data three-column compare feature, and dynamic signage for ads, video, weather and local events. The deployment enabled customers to self-serve comparisons and sped up decision-making while allowing staff to quickly post or remove content; ConnectedSign continues to provide ongoing IT and design support, improving in-store engagement and streamlining sales workflows.

Carolina West Wireless