Case Study: St. John achieves full operational visibility and streamlined volunteer management with Connecteam

St. John - Customer Case Study

St. John, a nonprofit operating in 40 countries and one of the world’s oldest brands, was struggling with paper-based operations: no reliable way to track volunteer and staff hours, lost records, slow monthly reporting, fragmented communication, and inefficient onboarding and training. To solve this, St. John adopted Connecteam’s all-in-one employee app—using its time clock, geotag/geofence features, smart groups, forms, and training tools—to move from paperwork to a digital, auditable system.

Connecteam implemented time tracking with geofencing, invitation links for streamlined onboarding, targeted communication via smart groups, customizable folders and checklists, scheduling, and a training hub linked to Google Drive. The result was immediate national visibility (staff and medic assignments can be viewed in real time), the ability to quantify members and volunteer hours, reliable timesheets for payroll, and improved engagement—including running schedules for 270 children at an event—delivered with fast, hands-on support from Connecteam.

St. John

Dianne

National Head of Youth