Case Study: Phoenix Homecare and Support achieves improved employee engagement and paperless workflows with Connecteam

Phoenix Homecare - Customer Case Study

Phoenix Homecare, a domiciliary care provider across Wales, needed to improve employee engagement, digitize paper forms, and build a central communications hub for out‑of‑office staff. To meet these goals they implemented Connecteam’s all‑in‑one mobile employee app.

Connecteam provided a single app for digital incident reports, assessments, checklists, training (videos and quizzes), staff directories, group chats, updates and monthly surveys. Staff were using the app the same day invites went out, now engage daily and complete important forms more frequently, giving managers faster visibility, reducing email time and paper processes, and improving communication and preparedness across Phoenix Homecare.

Phoenix Homecare

Garret Williams

Support’s Compliance and recruitment officer