Case Study: PC Works Plus reduces late payments with ConnectBooster

PC Works Plus - Customer Case Study

PC Works Plus, a managed service provider in the greater Bellwood, Pennsylvania area, had been in business for 25 years with 18 employees, but struggled with customers paying invoices late. Before using ConnectBooster, the team tried multiple reminders, A/R reporting, calls, and collections notices through ConnectWise, but these tactics still left them dealing with overdue payments and frustration around rolling receivables.

With ConnectBooster, PC Works Plus made it easier for customers to pay and improved the convenience of the billing process. The company saw an immediate decrease in rolling accounts receivable, with 45- to 60-day outstanding invoices around $90,000 at one point, and set a goal of having 100% of MSP customers using ConnectBooster within 12 months. PC Works Plus said the biggest benefit of ConnectBooster was helping customers pay faster when payment was easier.

PC Works Plus

Terra Wertz

CFO