Case Study: Jackson Health System Achieves 100% Increase in Annual Cash Collections with Conifer Health Solutions

Jackson Health System Physicians Achieve More Than 100% Increase in Annual Cash Collections

Jackson Health System, a complex nonprofit academic medical system in Miami with a large physician group, was frustrated with its existing revenue cycle vendor because of coding errors, poor practice data, and very limited transparency. The team was receiving data that was often 45–60 days old, making it difficult to know who was billing what and to quickly address revenue cycle issues. Jackson Health turned to Conifer Health Solutions for a more integrated physician revenue cycle partnership.

Conifer Health Solutions implemented a multi-step revenue cycle transformation that included optimized coding, clinical documentation improvement, billing and collections processes, better BI and reporting, physician CDI training, denial prevention support, and workflow alignment across Cerner and Siemens systems. The results were significant: average monthly collections doubled from $2M to $4.1M, A/R days dropped 25%, coding turnaround time fell 80% from 15 days to 3 days, and 17 new quality measures generated $351K in collections. Jackson Health renewed its contract with Conifer Health Solutions for an additional three years.

Jackson Health System

Christopher Wing

Chief Financial Officer And Chief Operating Officer