Case Study: Multi-National Manufacturer (40,000 regional employees) achieves 85% member engagement, 95% satisfaction and 3.14:1 ROI with Conifer Health Solutions

Engage high-risk members to promote primary care utilization and better benefit navigation with Conifer Personal Health Nurses (PHNs)

Multi-National Manufacturer, supporting about 40,000 regional employees, needed to better engage high-risk members to drive primary care utilization and improve benefit navigation. They partnered with Conifer Health Solutions and its Personal Health Nurses (PHNs) population health management services to address these gaps.

Conifer Health Solutions deployed community-based PHNs, a multifaceted outreach campaign (print, web, social and virtual health fairs), care navigation including bi-directional behavioral health referrals, and ConiferCore® risk stratification to prioritize outreach. The program delivered measurable impact — 85% member engagement, 95% member satisfaction and a 3.14:1 return on investment — while lowering cost of care and improving health outcomes.