Case Study: 1,700-bed Health System achieves improved access, reduced bad debt and $22M cash collection increase with Conifer Health Solutions

Better serve uninsured patients while reducing bad debt expense with Conifer’s Eligibility & Enrollment solution

1700 Bed Health System, a five‑hospital, 1,700‑bed health system, needed to better serve uninsured patients, improve access to care, and reduce bad debt while elevating the overall patient experience. To address these challenges, the system partnered with Conifer Health Solutions and deployed Conifer’s Eligibility & Enrollment and patient access services to standardize processes, expand financial assistance, and streamline registration and pre‑service clearance.

Conifer Health Solutions implemented a technology‑enabled, enterprise‑wide approach—combining on‑site and centralized Certified Application Counselors, digital self‑service applications, AI‑driven analytics, and automated registration workflows—which yielded stronger financial results than prior internal and vendor operations. As a result, the program expanded from one hospital to all five, generated a $22M increase in annual cash collections over five years, achieved $36M in annual cash collections, processed $93M in charity care annually for over 21,000 approvals, and helped reduce bad debt while improving patient access and satisfaction.