Case Study: a international not-for-profit improves Salesforce integration performance with Congruent Info-Tech

International Not-for-Profit improves Salesforce integration across nearly 40 countries with Congruent Info-Tech

Congruent Info-Tech was engaged by an international not-for-profit organization facing a broken integration between its custom DOTNET NAV ETL solution and Salesforce. The customer, which operates in nearly 40 countries, also required additional bespoke development for its internal workflow and approval processes within the Salesforce platform to support its data-driven mission.

Congruent Info-Tech fixed the critical integration and performed performance tuning to enhance its stability. The solution included custom development utilizing standard Salesforce Approvals and Apex Triggers to automate email notifications. The vendor's deep, captive knowledge of the custom system resulted in an ongoing relationship that provides proactive monitoring and optimized performance for the integration, ensuring the nonprofit's operations run smoothly.