Case Study: Fira streamlines pipe renovation communication with Congrid and HomeRun integration

Fira saves several hours per pipe renovation with Congrid and HomeRun integration

Fira, a Finnish construction company, faced challenges with manual data entry and communication errors during its pipe renovation projects. Residents would submit repair requests on paper forms, which site managers had to manually input into their Congrid system. This process was time-consuming and prone to interpretation mistakes, leading to uncertainties and extra clarification work for their teams.

The solution was an integration between Congrid and HomeRun software implemented by vendor Congrid. This allowed customer repair requests to transfer digitally from the HomeRun portal directly into the Congrid system. The integration eliminated manual entry, significantly reduced errors, and provided residents with the ability to track their requests online. Congrid's solution saved Fira several hours of work per project and brought greater peace of mind to end customers.

Fira