Case Study: Wolters Kluwer achieves 98% compliance and 25% improved quote quality with Conga CPQ

Wolters Kluwer keeps its business compliant with Conga

Wolters Kluwer is a global provider of expert content and solutions for law, corporate compliance, health reimbursement, and legal education, serving healthcare organizations, law firms, corporate counsel and other professionals. Facing a complex subscription business with intricate pricing and legal requirements, the company relied on a largely manual quoting process that hindered compliance, quote accuracy and sales efficiency.

Wolters Kluwer implemented Conga CPQ to automate quoting, enforce pricing and contract rules, and improve the sales user experience. The result: compliance rose from 50% to 98%, quote quality improved by 25%, customer returns fell by 18%, and pipeline visibility expanded by up to three months, while reps gained the ability to present quotes with the appropriate legal terms.

Wolters Kluwer

Jack Borland

Sales Operations Manager