Case Study: Natterbox streamlines document workflows and saves time and money with Conga Composer and Conga Sign

With Conga, Natterbox nixed a multi-platform process and move to one seamless solution

Natterbox, a UK-based Salesforce ISV that simplifies customer phone routing, faced a fragmented document workflow: proposals and complex, detail-rich sales orders were created across multiple systems and sent through a separate eSignature tool, creating inefficiency and extra work for the sales team.

By adopting Conga Composer and Conga Sign, Natterbox consolidated document creation and eSignature into a single, Salesforce-driven process—templates are populated and sent for signature invisibly to the customer. The tools were deployed in under two weeks with minimal training, delivering cost savings, faster document turnaround, consistent modern-looking outputs, and the ability to produce complex documents with ease.

Natterbox

Adrian Evans

Chief Operating Officer