Case Study: Thomson Reuters achieves 90% faster order configuration and 95% fewer held orders with Conga CPQ

Thomson Retuers maximizes sales efficiency and customer experience with Conga

Thomson Reuters, a global provider of intelligence, technology and expertise for legal, financial, tax and media professionals, faced slow response times and lengthy, manual quoting cycles. Sales teams juggled 14 separate information sources to configure complex product bundles, which drove down productivity and customer satisfaction.

By implementing Conga CPQ, Thomson Reuters automated and streamlined its quoting process, consolidating 14 sources into one system and enabling rapid handling of complex pricing rules. The change cut order configuration time by 90%, reduced held orders by 95%, and delivered a clearer, more consistent sales experience for customers.

Thomson Reuters

Craig Eiter

VP, Sales Enablement