Case Study: Temple University achieves digital student enrollment, time & office-space savings, and improved faculty collaboration with Conga

Temple University - Customer Case Study

Temple University’s Fox School of Business was relying on an outdated, paper‑only process to manage applications and student enrollment, requiring staff to copy and paste from Salesforce, print records, and physically pass files among up to four faculty members. That manual, distributed workflow was slow, error‑prone, and consumed valuable office space.

By implementing Conga Composer and Conga Conductor to merge Salesforce data into automated templates and trigger reviews, Fox digitized the application process, enabling secure, encrypted online records and faster faculty collaboration. The change reduced manual work, recovered an entire room previously used for file storage, improved data security and faculty morale, and positioned the school to attract more tech‑savvy applicants.

Temple University

Stephen Boro

CRM Project Manager