Case Study: Telnexus achieves 100x productivity with Conga Composer (Conga)

Telnexus Increased Productivity by 100x with Conga Composer

Telnexus, a Northern California VoIP provider for small and midsize businesses, was struggling with disparate legacy systems that produced inconsistent branding and slow, manual document processes. Multiple databases supported quotes, billing, work orders and confirmations, creating time-consuming order entry, poor Salesforce data quality and disjointed customer experiences.

By adopting Salesforce Sales Cloud and Conga Composer, Telnexus consolidated six document processes—quotes, invoices, work orders, statements and more—into single‑click, standardized templates. The change boosted Salesforce adoption, freed a full‑time headcount from manual data entry, reduced vendor reliance and, according to the CEO, delivered a 100× productivity improvement and more consistent, scalable customer interactions.

Telnexus

Vernon Keenan

CEO