Case Study: Tata Communications achieves reduced costs and faster contract creation with Conga CLM

Tata Communications reduces costs and increases effectiveness with Conga

Tata Communications, a global telecom leader that operates the world’s largest fibre-optic network spanning 240,000 km and carrying a significant portion of global internet and voice traffic, needed to reduce operational costs and improve the effectiveness of its operations team. The company faced time-consuming contract creation and inefficient contract search and retrieval processes that hindered automation and operational excellence.

Tata implemented Conga enterprise Contract Lifecycle Management (CLM) to automate contract workflows and centralize contracts into a single searchable repository. As a result, contract creation time fell dramatically and the costs of creating and locating contracts were significantly reduced, supporting Tata’s goals for increased automation and profitability.

TATA Communications

Rupinder Goel

Chief Information Officer