Case Study: Sony Electronics Inc. achieves automated, transparent, and consistent contract management with Conga

Sony Electronics found automation, transparency and consistency with Conga

Sony Electronics, the U.S. sales and marketing arm of Sony’s global electronics business, was hampered by an unwieldy, paper-based contract process that produced inconsistent legal language, hard-to-find documents, manual approval delays, and no feasible reporting. The company needed a scalable CLM replacement for 1,700 users across legal, procurement and IT that could be tied into its PO system.

By implementing Conga Contracts with a full migration from the prior CLM and integration into Ariba, Sony automated approvals (triggering payments), workflows and reporting, enabled fast contract creation via a configurable wizard, and centralized clause and language control. The result: legacy data migrated, legal gained ownership and system-wide visibility, approvals became timely and duplicate approvals were eliminated, 80% of contracts now use standard templates, and reporting surfaces bottlenecks for proactive resolution.

Sony Electronics Inc.