Case Study: RHI Magnesita modernizes global quoting with Conga Smart CPQ

RHI Magnesita brings 1 of 6 regions live with Conga Smart CPQ

RHI Magnesita, a global leader in the refractory industry, faced challenges with its fragmented and slow quoting process. This made it difficult to consistently execute its global pricing strategy, leading to margin leakage and lost revenue. To modernize the connection between pricing and quoting, the company partnered with vendor Conga to implement Conga Smart CPQ, aiming to empower its sales teams and improve pricing governance.

Working with Conga Professional Services, RHI Magnesita implemented a phased deployment of Conga Smart CPQ. The solution provided a scalable foundation for standardized, consistent quoting. As a result, sales managers gained greater ownership of the process, and pricing guidance was applied more consistently. The first of six regions is now live, with four more targeted for onboarding by year's end, positioning the company to protect margins and reduce revenue leakage.

RHI Magnesita