Case Study: QuintilesIMS achieves 75% faster approvals and 100% faster contract processing with Conga CLM

QuintilesIMS achieves 75% faster approvals and 100% faster contract processing with Conga

QuintilesIMS (formerly IMS Health) is a global provider of healthcare information, technology, and services serving over 5,000 clients. The company struggled with a fragmented contracting process—no central contract repository led to prolonged lifecycles, frequent errors from outdated systems, duplicate data entry, process redundancies, and poor visibility across sales, legal, and finance teams.

QuintilesIMS implemented Conga CLM to centralize contracts, enforce pre‑approved clauses and templates, and eliminate duplicate entry. The solution streamlined workflows and met stakeholder needs, delivering a 75% faster approval time, 100% faster contract processing, 75% increase in contract accuracy, 50% higher contracting volume, and 75% more deal visibility.

QuintilesIMS

Christine Wiegand

Assistant General Counsel