Case Study: Preferred Hotels recovers $600,000 in missed billings with Conga Contracts

Preferred Hotels recovers $600,000 in missed billing with Conga Contracts

Preferred Hotels, which represents a network of more than 800 partner hotels, struggled with an outdated reporting system that couldn’t track contract status, set date‑triggered reminders, or identify upcoming renewals. The resulting lack of visibility into partner contracts led to missed and late payments totaling more than $500,000 over four years and made it difficult to prioritize customer attention for renewals.

Implementing Conga Contracts enabled Preferred to auto‑generate some 200 standard reports monthly—supporting quarterly audits and historical analysis—so the accounting team uncovered previously missed billings and recovered $600,000 in lost revenue. The company achieved a 100% return on its software investment in one year, improved the field team’s ability to target renewals, and raised member retention to 95% in a single fiscal year.

Preferred Hotels

Nancy Thornsbury

Executive Director of Contracts