Case Study: Pharmaceutical company achieves streamlined contract management with Conga CLM

Pharmaceutical company paves the way for innovative changes

The pharmaceutical company needed a more efficient, compliant way to manage contracts across a fragmented IT landscape with multiple systems, manual rework, and limited visibility into renewals and expirations. Before Conga, employees had to move data between tools and even paper-based records, creating errors and slowing down review, approval, storage, and price-change processes.

Conga implemented Conga CLM, integrating it with Salesforce and DocuSign to create a single contract repository with automated workflows, e-signing, and renewal alerts. The result was improved efficiency and productivity, reduced manual rework and errors, stronger risk management through clause-level reporting, and better collaboration across sales, legal, and finance; Conga also helped the company standardize processes enterprise-wide and manage key reviews and renewals more consistently.