Case Study: Molina Healthcare achieves 3x faster contract generation and reduced compliance risk with Conga CLM

Molina Healthcare transforms it's contract management workflows

Molina Healthcare, a California-based Fortune 500 managed care organization serving Medicaid and Medicare members, needed to modernize contract management to gain efficiency, reduce regulatory risk, and improve provider engagement. Multiple siloed legacy CLM systems forced manual re-entry of provider demographics, made template updates slow (35–60 days), limited visibility into obligations and risk language, and created inconsistent approval processes and high maintenance costs.

Molina deployed Conga CLM on the Salesforce platform to centralize contracts, auto-populate state-specific legal language, enforce approval workflows, and pass metadata to downstream systems. The change cut template creation time to under two weeks (up to 3x faster), improved data integrity and claims/payment accuracy, reduced compliance risk, increased governance and provider satisfaction, and provided ongoing visibility through monthly CLM metrics.

Molina Healthcare

Donna Caldwell

Director Provider Contracts