Case Study: GE Global Operations achieves a 70% reduction in contract cycle time with Conga Collaborate

GE Global Operations - Customer Case Study

GE Global Operations, led by channel contracts leader Ashley Bolender, faced an inefficient, manual contracting process—thousands of high‑volume, low‑value agreements were drafted in Word, negotiated by email and stored inconsistently, with executed copies shipped by FedEx. Bolender’s objective was to centralize, standardize and simplify commercial contracting so legal teams could spend less time on administrative tasks and future‑proof the practice.

GE implemented Conga Collaborate, focusing first on a searchable content repository and contract lifecycle management and then expanding automation. The change produced tangible gains: about 1 hour 20 minutes saved per agreement, 1,000 digital contracts executed, a 70% reduction in overall contract cycle time and a 95% positive customer response to the digital contracting experience.

GE Global Operations

Ashley Bolender

Channel Contracting Leader