Case Study: FCR Media achieves 50% improvement in customer satisfaction and faster quoting with Conga Composer

FCR Media improves customer satisfaction 50% and transforms quoting process with Conga document automation

FCR Media, publisher of sites like goudengids.be and pagesdor.be, embarked on a digital transformation to boost customer satisfaction and speed up its quoting process. The company struggled with inconsistent, non-transparent communications from quote to invoice and slow quote turnaround times that hurt order accuracy and client experience.

By integrating Conga Composer with its Salesforce and CPQ systems, FCR automated branded sales documents and centralized content in a single system of record. The result: a 50% improvement in customer satisfaction, quotes generated in minutes instead of hours, higher sales productivity, and consistent, easily updated marketing-approved documents across the business.

FCR Media