Case Study: Equinix achieves contract cycle time reduction from 14 days to 90 minutes with Conga CLM

Equinix cuts contract cycle time from 14 days to 90 minutes with Conga

Equinix, a global data‑center company connecting roughly 4,000 customers across the Americas, EMEA and Asia‑Pacific, faced fragmented, manual contracting that slowed sales and created inconsistent contracts. Email approvals, lack of integration with the sales process, inability to track redlines or revisions, separate margin analysis, and uneven brand standards led to long, messy sales cycles and operational inefficiency.

Equinix implemented Conga CLM with standardized templates, X‑Author integration and real‑time dashboards to automate contract management globally and connect legal with sales. The result: contract cycle time dropped from 14 days to 90 minutes, human error fell by about 70%, duplicate data entry was eliminated, processes smoothed, and customer and employee satisfaction improved, with 70% of business now using standardized templates.

Equinix

Brian Lillie

Chief Information Officer