Case Study: Diplomatic Language Services achieves faster, more efficient contract management with Conga

Diplomatic Language Services takes the manual work out of contracts with Conga Composer and Conga Sign

Diplomatic Language Services, a provider of language services to the federal government, military, and private sector, was struggling with a manual, siloed contract lifecycle built on paper contracts, spreadsheets, and word documents. Using Conga Composer and Conga Sign with Salesforce, the company needed a way to automate document creation, progress reports, approvals, and e-signatures while handling many custom processes and contract requirements.

Conga implemented a centralized workflow with Conga Composer, Conga Grid, and Conga Sign to generate, distribute, track, and sign documents entirely within Salesforce. The results were significant: Diplomatic Language Services saved over 340 hours, increased productivity per record by 70%, cut annual licensing costs by $6,200 after moving from DocuSign to Conga Sign, and saved about 150 hours in signature setup time, while also reducing errors and improving visibility across the document lifecycle.

Diplomatic Language Services

April Bellas

Director of Salesforce and Marketing