Case Study: Digital Dolphin Supplies achieves 50% faster order processing and an extra hour per rep with Conga Composer

Digital Dolphin Cuts Ordering Process 50%, Sales Reps Save 1 Hour per Day with Conga Composer

Digital Dolphin Supplies, an imaging supplier, needed extreme efficiency because most sales close in a single call. Before Conga, 15 reps hand-wrote about 50 orders a day and then manually entered them into Salesforce, without a way to include the detailed product data fulfillment required—creating a time-consuming bottleneck for reps and admin staff.

After standard Salesforce tools fell short, Digital Dolphin implemented Conga Composer® in four days to pull contact, account, opportunity, product and pricing data into a single Excel® order form. The change gave each rep an extra hour per day for sales, cut order-processing admin time by 50%, automated commission calculations, and left sales and admin teams much happier.

Digital Dolphin Supplies

Laura Baumgartner

VP Sales, Marketing & Operations