Case Study: Elsevier achieves faster contract creation with Conga Contracts for Salesforce

Conga helps Elsevier to transform its global quote-to-cash processes

Elsevier, the global research publishing and information analytics provider, was struggling with increasingly complex quote-to-cash workflows after multiple acquisitions. Its sales team faced manual, fragmented contract processes across regions, causing version control issues, contract mistakes, slow turnaround times, and poor visibility into contract status. Elsevier chose Conga, specifically Conga Contracts for Salesforce, to streamline its contracting process.

With Conga, Elsevier automated contract creation, negotiation, and execution while keeping the team inside Salesforce and maintaining accurate records and audit trails. Conga also helped enforce approved legal language and clauses, improving compliance and reducing the burden on legal teams. As a result, Elsevier cut contract creation time from days to hours, significantly improving processing speed and customer experience.

Elsevier

Matt Cumberlidge

Head of Quote to Cash Program