Case Study: Dealer Profit Services cuts document processing from hours to minutes and eliminates errors with Conga Composer

Conga Composer sets Dealer Profit Services apart from competitors, and they 'haven't looked back'

Dealer Profit Services, which provides outsourced financial services to the marine and RV industry, struggled with a paper‑heavy, manual workflow that left a small staff spending hours on lengthy lender packets—sometimes up to 60 pages—creating delays and frequent data-entry errors. COO Myril Shaw set out to replace this slow, labor‑intensive process to scale the business and improve turnaround for customers.

Nearly a decade ago the company implemented Conga Composer to automate document generation and delivery; now a single click produces fully populated, accurate paperwork and bundled attachments. The change cut processing time from hours to minutes, eliminated error opportunities, reduced staffing needs, and became a clear competitive differentiator for Dealer Profit.

Dealer Profit Services

Myril Shaw

Chief Operating Officer