Case Study: Box achieves 50% faster quote creation and widespread order automation with Conga

Box produces quotes 50% faster with Conga

Box is a leading Cloud Content Management platform used by 70% of the Fortune 500, headquartered in Redwood City, CA. As Box scaled its multi-channel, subscription-based business, quoting became complex and highly manual—channel orders were nearly 100% manual, pricing guidance was inconsistent, and visibility across catalogs was limited, creating delays and heavy deal desk workloads.

By implementing Conga and a single data model to unify catalogs and pricing, Box automated the majority of channel and direct orders, enabled in-cart editing for reps, and vastly improved pricing accuracy. The result: quote creation time dropped by 50%, channel automation rose to about 85%, deal desk support and quote cycle time were significantly reduced, and sales operations gained much greater efficiency.

Box

Anisha Vaswani

Corporate CIO