Case Study: Billing Software Company achieves faster contract turnaround with Conga

A billing software company breaks silos and streamlines NDAs with Conga CLM and Discovery AI

The Billing Software Company was growing quickly, but its legal team was bogged down by siloed workflows, inconsistent data capture, and the complexity of managing hundreds of contracts across different clauses and jurisdictions. It needed a way to standardize contract management, improve visibility, and reduce legal review bottlenecks, so it turned to Conga CLM and Discovery AI.

Conga implemented a unified contract lifecycle process with Conga CLM for Salesforce, the CLM Word plug-in, and Discovery AI to automate risk review and surface insights. The results were significant: NDA review time dropped by 75%, NDA execution time improved by 22%, PO acknowledgment time fell by 68%, change requests by 53%, and SOWs by 24%, while the company also increased SOW volume processed by 2.5x in one quarter.